FAQs

About Funtastic Stuff?

Please refer to the About Us page.

What are your modes of Payment?

Several payment options are available through Paynamics and Paymaya.

Do you accept Cash On Delivery?

Yes, we do accept COD.

Are all your products available?

All products published online are available unless stated otherwise.

Can I return my purchase?

Yes, please refer to our Return Policy.

What do I do if my order arrives damaged, defective, or is not what I ordered?

Please refer to our Return Policy.

Will you refund my shipping/delivery costs if I return my order?

We will refund the full purchase price of the relevant product/s returned to us excluding shipping costs (if any.) We may refund shipping costs only for some return cases like the delivery of the wrong item, item damage, and the like.

Can I cancel my order?

Unfortunately, when the order has been placed, you can no longer cancel your order due to the payment gateway processing.

Do you ship nationwide?

Yes, please refer to our Shipping Policy.

How long do items take to ship?

Please refer to our Shipping Policy.

I forgot my email and my password is there any way to recover it?

You can recover your password here.

I think my account is being used by someone else?

You can opt to change your password anytime. Kindly contact support for any transactions you did not make.

What do I do if my question is not covered here?

Our Customer Service Team would be glad to help you. Please send us an email at customercare@funtasticstuff.com or call us at +632 85569915 to 19.